Proven Training. Unmatched Support.
The development of our licensees is a critical component in achieving continued success. Success begins with our initial training, which is designed to get you processing payrolls for clients as soon as possible. Our comprehensive, performance-based training program provides you with a solid foundation to grow your business.
Ongoing and advanced training is also available. Our training covers a variety of topics including sales and marketing, tax operations and year end.
Support
A software company is only as good as the support it provides its customers. Apex’s Support has the tools and resources to provide you with quick and responsive support. Our team is responsible for providing timely and accurate support. Our goal is to add value to your business and make sure you and your customers achieve the best product performance possible. We use a client relations management tool to manage our customer support process and communicate effectively with you. Our support tools allow us to more effectively track, resolve and report on the issues that affect your business, resulting in improved efficiencies, reduced costs and a higher quality of service. Below are a few highlights of our support:
- Online documentation & help system
- Online video tutorials
- Online user feedback tools
- Track support issues
- Interactive client support system
- Rapid issue resolution
- Search past issues
- View status of your current issues
- Automatic email status updates
- Search for solutions in our knowledgebase
- User forum
